How long has HostMePal been in business?

HostMePal made its beginning in December 2002. Since then, we have seen rapid growth and have been recognized by our customers for excellent customer service and system reliability. We attribute our success to our highly qualified team of administrators and our state-of-the-art software and equipment.

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What uptime I can expect and is there any service guarantee?

HostMePal guarantees 99.9% uptime. Uptime is covered under our Service Level Guarantee (SLA).

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Can I host more than one independent website?

Our starter plan i.e. Value Plan allows you to host 3 websites. Higher plans allow more websites. All these websites are managed using one Hosting Control Panel (CP). CP allows you to create multiple mailboxes for each of these websites and enable spam and anti-virus feature individually. CP also allows you to activate various features for each of these websites. The control panel can have only one user. Please note that this applies only to our shared plans. Our reseller plans allow you to host unlimited websites and have multiple control panels as well as create your own packages and name servers

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What is Trial Hosting?

Trial Hosting allows you to try our hosting services without actually paying anything. When you sign-up for Trial Hosting your credit card details are not asked. The trial period lasts for 7 days. After 7 days, unless you convert to Pay Mode, your account will get automatically suspended. When you switch to Pay Mode, system will charge you from the date you signed up for trial hosting. It should be noted that all Trial accounts are activated instantly but reviewed post-activation. Therefore if you are planning to SPAM or abuse the system by signing up repeatedly, that will not work. To ensure your trial account is remains activate, please fill out your complete contact details as well as e-mail address accurately.

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What are the different methods I can pay through?

Customers may pay by us by Credit Card, PayPal, Check or Wire Transfer. By Credit Card, we accept Visa, MasterCard and American Express. For Check and Wire Transfer payment options, please contact sales@HostMePal.com

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How long does it take for my account to be activated?

For payments made by credit card, accounts are activated instantly. For all other payment methods, it may take up to 12 hours after the payment is made

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For Hosting my site with HostMePal, am I required to transfer my domain to HostMePal?

No, you are not required to transfer your domain to us. You need to just change the Domain Name Servers (DNS) setting with your current domain registrar. HostMePal DNS information is emailed to you when you add a domain during sign-up

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Can I test my website before changing name servers to HostMePal?

Yes, for each domain you add to the control panel, you'll be given an Instant Access domain alias through which you may test your site before its actually resolving.

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What is Summary Disk Space?

Summary Disk Space is the total amount of space you can use across our servers. It is inclusive of web space (for your website files), mail space and database space. This space is based on average usage and not allocation. Every 24 hours, our system calculates how much total data you are storing on our servers (web + e-mail + database). At the end of a 30 day month, it would have 30 readings. The average of these 30 readings would be taken and that would be your actual summary disk space usage for that month.

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How much Mail Box and SQL Quota do I get in each Hosting Plan?

You can use as much SQL space and e-mail space as you want under your total Summary Disk Space. This means if you want to use 100MB for a SQL Server 2000 database, you can as long as you use only 100MB for web space and e-mail A major concern from our customers has been how much e-mail space they will use if they are heavy e-mail user. The response in most cases is under 1MB. This is because the system is based on the average utilization of your mail box on our servers. So if you download your e-mail frequently, you e-mail usage will be next to nill.

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Can I get additional FTP accounts with my hosting package?

Yes, under Linux you can create ftp-sub accounts in the Control Panel for free. Under Windows, you must request us to do so manually by emailing our Support Team. Such requests will be done for free.

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If my database or websites files get corrupt, can you restore it from a backup?

Yes, we will do so for free.

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How can I buy more add-ons once I've signed up for my account?

You can buy any sort of add-on, whether its a resource or a feature from within your Control Panel. If you want more disk space, you can click "Change" in front of the disk space indicator and increase your amount to the desired level. Similarly you can buy IPs, cold fusion accounts, etc.

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If my bussiness expands can i upgrade automatically to a higher Hosting Plan?

From within your Hosting Control Panel, you can easily change your Hosting Plan. There is no fee and you can change any time. When you change, system credits payment you made for a billing period beyond change date. It then charges your account for new plan fee starting from change date. You can even upgrade from a shared plan to a reseller plan but this would be more complicated. To do so, you'd first have to signup for a reseller account and once you have set it up, request your shared account to be transfered under it

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Can I customize the available Chat/Guestbook/Forum scripts?

Yes, you can.

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What is HSphere?

HSphere is Control Panel software developed by Positive Software, Inc. (PSOFT.NET). We use their software to efficiently manage our servers and give our customers absolute control over their hosting.

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How do I cancel my Account?

Simply fill out this form.

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